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Frequently Asked Questions: (see return policy below) contact us anytime: tlsonnleitner@new.rr.com |
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1) How do I place an order? Order on-line convenient & secure ordering- any major credit card honored with Pay Pal Add items to your shopping cart and continue with sale transaction online. All major credit cards accepted with Pay Pal. Orders are confirmed via email within 24 hours - confirmations will included date of shipment and expected delivery date, as well as any bonus items featured. Please note: We are no longer accepting orders that will be shipping outside The United States. Thank you to all of our international customers over the past 5 years. 2)When will I receive my order? Please allow 3 business days to process orders and 2-3 business days from shipment date. Larger orders may require additional time - each customer receives an estimated shipment date via email after receipt of payment and order information. Each mural kit is hand-packed by our staff to ensure the highest quality and customer satisfaction to all of our customers. Contact our staff anytime: mail@createatoon.com with your questions 3) Are these mural kits easy-to-do? View detailed instructions Yes, they are very easy to do and you will enjoy each step in the process. No painting experience required! Our customers refer to our mural kits as "giant coloring books" on their walls. Simply trace, outline and paint images. 4) What is included in mural kits? Bonus: Reference guide for paint & brushes provided with each order
5) What type of paints & brushes do you recommend? We recommend any of the following combinations of paint colors from these quality brands: *Anitas *Apple Barrel *Cream Coat *Folk Art (all paint sold in 2 ounce bottles) * We recommend "One Stroke" & Plaid Paint Brush Brands (paint brushes are available for purchase see above for details) These are higher quality brushes that will last through all your mural kit applications and beyond. You can purchase brushes and paint at any of the following stores within your residential area: * Hobby Lobby * Michaels * Walmart *Hobby Craft (U.K.) For your convenience, you can locate your nearby store by clicking on the following websites: * Hobby Lobby www.hobbylobby.com * Michaels www.michaels.com * Walmart www.walmart.com 6) Can I custom size any patterns? We can adjust the size of most of our mural templates at an additional cost. Contact our staff today for a free price quote: mail@createatoon.com 7) What is Pay Pal? Pay Pal is an online service that processes over 63 million accounts like Create-a-Toon Productions. It is secured, free and easy to set up and allows consumers to purchase merchandise online using all major credit cards 8) What do your customers say about Create-a-Toon Mural Kits? Create-a-Toon appreciates photos and comments from our customers. Thank you to those that have submitted their pictures! Here are samples of customer testimonials and pictures of actual rooms
9) What is your policy on product returns?
You may return regular priced merchandise within 10 days
for a refund or exchange. All Clearance-priced
merchandise is not returnable.
Please read the following details of our return policy before sending
back any items.
•Contact our staff at: 920 810 4482 or tlsonnleitner@new.rr.com for a return authorization. Credit will not be provided without a return authorization number, and merchandise will be returned at your expense. • Refunds (not including shipping charges) are given only on items returned in re-sellable condition in their unopened, original packaging. Returns over $150 are subject to a 15% restocking fee.
* Refunds are in the form of Pay
Pal Credit and are issued within 5 business days from receipt of
returned, authorized merchandise.
•Returns of opened merchandise will not be accepted, and the product(s) will be returned to you at your expense. Return shipping charges will be charged to your account - please be sure to contact us first to avoid these unecessary charges to your account.
•All items, if any, are warranted directly by the manufacturers. No
other warranty either expressed or implied is offered by Create-a-Toon
Productions and its manufacturers are not responsible for normal wear
& tear, abuse, or mistreatment of item(s). Items which are reported
defective within 10 days of receipt will be replaced or refunded. Claims
reported after 10 days of receipt for any defects may be replaced or
repaired at the discretion of Create-a-Toon Productions or its
manufacturers at no charge.
Please contact us anytime with questions or comments:
10) What are the shipping charges? * Flat rate shipping for all orders- $8.95 (orders accepted for U.S. shipments only) *orders shipped via USPS Priority Mail - includes Saturday delivery (delivery confirmation included in shipping charges) *Allow 3 days for delivery from shipment date - mailed within the U.S. *Wisconsin residents add 5% sales tax * All prices are in US Dollars.
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